Fifteen years ago, healthcare was lagging behind other industries when it came to high-tech innovation and changing Americans’ perception of “the way things had to be done.” At that time, having your health records available electronically was just starting to resonate. Now that the majority of physicians use electronic health records (EHR), the industry is still innovating and at an even more rapid pace to bring consumer-facing health apps, wearables and telehealth to the market.
As talked about as patient engagement is today, there is still plenty of confusion around how to maximize it. Enterprise solutions such as EHRs and revenue cycle management streamline the healthcare process therefore simplifying the patient’s experience, and with telehealth, mobile and wearable devices, patients can experience a more personalized experience. My son uses his mobile phone and a QR code to buy coffee, why not also use the same technology to check-in at his doctor’s office?