During these challenging times, strengthening Patient Engagement may seem like a daunting task, but it doesn’t have to be. VIP Midsouth Children’s Clinic is a group of eight pediatric clinics in Tennessee that use the Patient Portal to strengthen engagement.
What would a healthcare practice be without patients to care for? Well, probably not much of a practice at all. National Patient Recognition Week is a time for practices to celebrate patients, focus on patient satisfaction, and learn how to keep patients happy and coming back to their practice.
To thrive in today’s healthcare environment, a strong online presence is vital for quality patient care.
Champaign is known as the hub of Illinois’ Silicon Prairie, with many technology and healthcare companies. Christie Clinic, founded in 1929, is a vital and growing part of the region’s economy. We now feature more than 180 providers at 22 clinics in east-central Illinois.
An outsider might assume that New York City youth are universally savvy and self-reliant, capable of finding their way in what is, after all, one of the world’s largest and most diverse cities, a place that is brash, bold, and seemingly bursting with confidence.
But the reality is that youth everywhere face many of the same problems, have many of the same questions, and struggle with many of the same issues. Those issues range from dealing with the physical and emotional changes that come with puberty to questions of identity, self-confidence, and how to navigate the world.
Let’s Talk about Excellence!
At Prime Care Family Practice of Prince George, Virginia, things were going well. Having worked with eClinicalWorks since 2012, the practice had an excellent healthcare IT partner. Providers were seeing 600 patients each week. The phones were busy.
But early in 2016, Dr. Amar Shah recognized a serious deficiency in his Patient Engagement strategy: It was all about the telephone.
Telephones are great, but if they are the primary or sole method patients use to reach their providers, access to healthcare can suffer, along with patient satisfaction.
When it comes to making quality healthcare available to any community, what’s the first challenge? Access.
After all, the best medical services in the world are of no value unless patients can make use of them. And even when a doctor/patient relationship has been established, the doctors and patients sometimes need help staying in touch and making best use of available resources.
That’s where a tool such as Patient Portal can make a critical difference.
Starting (and Staying) Small in Michigan
According to the numbers, small and independent medical practices are headed for extinction. But in Marquette, Michigan — on the shores of Lake Superior in the Upper Peninsula — the husband and wife team of Dr. Christopher Dehlin and Dr. Jennifer Dehlin are demonstrating that there’s a place for smaller medicine, even in an age of consolidation and managed care.
If there is such a thing as the perfect illustration of how a medical practice should adopt Electronic Health Records, it may be Grove Medical Associates in Auburn, Massachusetts. Over the last 12 years, from their Go-Live with eClinicalWorks to meeting the challenges of value-based medicine, the physicians and staff at Grove have demonstrated excellence and innovation that are models for the industry.
How does an established practice improve?
Imagine for a moment that you run a small family health practice. You’ve been a part of the community for more than 50 years, and deliver quality care to thousands of patients, young and old. You’ve kept up with developments in healthcare, expanded the services you offer your patients, and even made the transition to Electronic Health Records without much trouble.
Patient Portal and a Touch of Standard Deviation
Enjoying the Practice of Medicine Again
Doctors become doctors for lots of reasons, mostly having to do with helping others remain healthy, overcome illness, and live fuller, more meaningful lives. But along the way a lot can happen. Your practice grows larger and more complex. Financial headaches abound. Insurance rules change. Government mandates are added.
Do you live in a busy urban area? Do you work in healthcare? Do you multitask?
If you said yes to the first two, we can guarantee you said yes to the third.
Riverdale Family Practice (RFP) knows firsthand what busy is. Marking their 30th year in the Kingsbridge/Riverdale neighborhood of the Bronx, New York, RFP serves more than 35,000 people — young and old, rich and poor, from every corner of their neighborhood — which in the Bronx means from every corner of the globe.
Take a close look at the health profile of the state of Arkansas, and by almost any measure there’s cause for concern, with one of the nation’s highest rates of obesity and related conditions, including diabetes, hypertension, and heart disease.
If there’s anything more difficult than developing healthcare IT, it’s implementing it. And we’re not talking here about the developers and trainers at companies such as eClinicalWorks whose job it is to teach the software to clients. We mean how clients themselves adapt to rapidly changing technology.
eClinicalWorks focuses a lot of time and attention on training. But the best trainer in the world cannot be certain that clients understand the tools they use every day until they demonstrate confidence in the use of new technologies, and show that they are thinking differently about processes and workflows.
It is hard to believe that eCW Podcast has produced almost an entire first season. For this episode, host Adam Siladi talks with Dr. Mark McNeill of Trillium Family Medicine about how utilizing the Patient Portal has improved his practice by reducing tedious tasks, while helping him see more patients. Filmed at the 2014 eClinicalWorks National Users Conference, Dr. McNeill mentions how his patients take advantage of the convenience of booking appointments online. He explains how he primarily runs the entire practice’s workflow through the portal by sending messages, booking appointments, viewing lab results and sending both general and appointment reminders. The system also assists Dr. McNeill during patient visits, with reminders notifying him of questions he must ask his patients.