Although there are now ways for patients to check in before walking in to a healthcare facility, the kiosk still plays a large role in healthcare. A recent study that looked at 28,636 kiosk-based patient encounters found that check-in time decreased, daily gross and individual point of sale returns increased, and that more satisfaction surveys were completed by patients.
Topics: healow, eClinicalWorks, Patient Engagement, Kiosk, patient experience, patient satisfaction, contactless check-in
National Patient Recognition Week occurs each year during the first week of February, coinciding with another popular event — Groundhog Day. This year, we imagine that winter’s duration is probably not the first thing on the minds of providers and patients. They’re more likely to be asking how much longer the COVID-19 crisis will last!
Topics: Patient Engagement, telehealth, TeleVisits, messenger, Patient Relationship Management, Kiosk, patient experience, telemedicine, patient satisfaction, Patient-provider relationship, national patient recognition week, eClinicalMessenger
When it comes to selecting a new physician, patients today have quite a few options to choose from. By doing a quick search on the internet, patients will not only find out what is expected from healthcare practices but also find out how an individual practice fares against the competition. Just because a patient initially chooses a practice, doesn’t mean they’ll continue coming back. Read on to learn about four ways that could help you attract new patients and also keep them coming back to receive care.
Topics: Patient Engagement, patient safety, patient experience, patient satisfaction
Today’s medical practices face a decidedly nonmedical dilemma: They need to adopt new technologies to better cope with the effects of a worldwide pandemic and its economic fallout. At the same time, they are so busy trying to survive they may feel they lack the time to implement new tools and procedures.
Topics: Patient Engagement, patient experience, patient satisfaction
Patients are busy. Having a quick and efficient means of setting up an appointment online through healow Open Access® can help you reduce no-shows, keep schedules full, and reduce administrative burdens on staff, all while giving patients the convenience they want of setting up appointments that work with their schedules.
Topics: Patient Engagement, patient experience, Back to the Basics
To thrive in today’s healthcare environment, a strong online presence is vital for quality patient care.
Topics: Patient Engagement, Patient Portal, patient experience, Patient-provider relationship
With value-based care the new standard in medicine, attention is increasingly focused on what healthcare organizations can do to improve Patient Engagement. A clear strategy for retaining patients and attracting new ones is a key part of delivering consistent, quality care.
An outstanding EHR is essential but not enough. Providers today must respond to patients’ demands for convenience and access — including online portals and telemedicine.
Successful engagement comes from a commitment to clear, effective communication. That requires paying attention to the technological and human sides of the patient encounter.
Topics: Patient Engagement, EHR, Patient Relationship Management, patient experience
Champaign is known as the hub of Illinois’ Silicon Prairie, with many technology and healthcare companies. Christie Clinic, founded in 1929, is a vital and growing part of the region’s economy. We now feature more than 180 providers at 22 clinics in east-central Illinois.
Topics: healow, Patient Engagement, Patient Portal, patient experience, patient satisfaction
