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Challenges and Opportunities in Today’s Healthcare Ecosystem

Posted by Kimberly Shogren - Sales Executive on 9/11/19 12:00 PM


To thrive in today’s healthcare environment, practices need to understand how a rapidly changing market is making a subtle shift from patient-centric care to creating a customer-centric experience.

Thanks to brands such as Uber and Amazon, today’s healthcare customers are more tech-savvy and connected than previous generations. They expect instant results, delivered with five-star service. For example, according to Google, searches for “open now” are increasing while searches for “store hours” are declining.

The Economist calls it "time poverty" — the notion that there’s not enough time to do all the work we need to do. Against that backdrop, healthcare providers still need to find ways to connect.

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Topics: Electronic Health Records, Patient-provider relationship

How to Improve the Patient Experience: Establishing a Strong Online Presence

Posted by eClinicalWorks on 7/31/19 5:28 PM

To thrive in today’s healthcare environment, a strong online presence is vital for quality patient care.

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Topics: Patient Engagement, Patient Portal, patient experience, Patient-provider relationship

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