From rural health centers to urban clinics and everywhere in-between, eClinicalWorks® and healow® are helping practices reinvent themselves to face emerging challenges and provide quality care to patients.
Topics: healow, Patient Engagement, Population Health, telehealth, TeleVisits, eClinicalTouch, Chronic Care Management, CCM, eClinicalMobile, Open Access®, transition care management, TCM, healow CHECK-IN, contactless check-in
The challenge of coronavirus isn’t just coronavirus
Everyone knows an ounce of prevention is worth a pound of cure, but what happens when you have difficulty finding that ounce of prevention?
For weeks Americans have missed their daily routines, some of which we’ll catch up on over time. But it can be harder to make up for missing check-ups with doctors and dentists, which often detect conditions that need attention.
Champaign is known as the hub of Illinois’ Silicon Prairie, with many technology and healthcare companies. Christie Clinic, founded in 1929, is a vital and growing part of the region’s economy. We now feature more than 180 providers at 22 clinics in east-central Illinois.
An outsider might assume that New York City youth are universally savvy and self-reliant, capable of finding their way in what is, after all, one of the world’s largest and most diverse cities, a place that is brash, bold, and seemingly bursting with confidence.
But the reality is that youth everywhere face many of the same problems, have many of the same questions, and struggle with many of the same issues. Those issues range from dealing with the physical and emotional changes that come with puberty to questions of identity, self-confidence, and how to navigate the world.
Two converging trends
When you step back and look at long-term trends in medicine, some things seem obvious. The use of telemedicine to better serve pediatric patients with Attention Deficit Hyperactivity Disorder (ADHD) is such a case.
While mental restlessness has been a part of human behavior throughout history, it is only in recent decades that medical professionals have discerned a treatable difference between individuals who sometimes have trouble focusing and others, including many children, who have the disorder known as ADHD.
Let’s Talk about Excellence!
At Prime Care Family Practice of Prince George, Virginia, things were going well. Having worked with eClinicalWorks since 2012, the practice had an excellent healthcare IT partner. Providers were seeing 600 patients each week. The phones were busy.
But early in 2016, Dr. Amar Shah recognized a serious deficiency in his Patient Engagement strategy: It was all about the telephone.
Telephones are great, but if they are the primary or sole method patients use to reach their providers, access to healthcare can suffer, along with patient satisfaction.
In October 2016, Frontiers in Psychiatry published an online review of studies regarding cellphone addiction, some of which suggest that many people today might be a bit over-attached to those gadgets that seem to take care of more and more of our daily tasks.
If there’s anything more difficult than developing healthcare IT, it’s implementing it. And we’re not talking here about the developers and trainers at companies such as eClinicalWorks whose job it is to teach the software to clients. We mean how clients themselves adapt to rapidly changing technology.
eClinicalWorks focuses a lot of time and attention on training. But the best trainer in the world cannot be certain that clients understand the tools they use every day until they demonstrate confidence in the use of new technologies, and show that they are thinking differently about processes and workflows.
Most healthcare providers today don’t lack technology. The real challenge is realizing the full potential of the EHR, smartphones, tablets, trackers and apps. That means developing stronger communication skills, and making sure all providers and staff are trained to take advantage of available technologies.
This past year has been an exciting one for eClinicalWorks! As shown in the accompanying infographic, we opened two new locations in 2015 – one in Austin and the other in London – which will broaden our ability to service customers both in the US and in Europe. We also began an expansion of our Westborough headquarters, and expect revenues to be around $400 million for 2015, showing significant growth from previous years.
We have dozens of apps to help with our activities, from ordering a cab or booking a table at a restaurant to helping us take charge of our health. How much did I run today? How many calories did I burn?
Well, easy-to-use apps are coming to pediatric and maternal health, too. A mother-to-be wants her health information handy, from office visit summaries to lab results, and wants to know what to look for throughout her pregnancy. The healow Mom app helps her know:
Recently, we announced some exciting developments with the healow (Health & Online Wellness) patient engagement platform -- integration with industry-leading wearable devices and fitness trackers. Available now, consumers can have data from these devices seamlessly integrated into their PHR via healow.com and the healow mobile application as well as be available to that person’s medical provider.
Saturday was busy for all with many helpful sessions. Popular ones included those about RCM, V10, healow, Meaningful Use in 2014 and how to utilize technology to meet the needs of a changing healthcare system. Customers also had the opportunity to stop by the support and training rooms, where they picked up new tips and tricks for optimizing their workflow experience. eCWCentral was packed all day, with attendees enjoying the interactive stations, test-driving our featured products.
We began the 2013 eClinicalWorks National Users Conference by asking our San Antonio users what they love about their city. Here is what one had to say: