From rural health centers to urban clinics and everywhere in-between, eClinicalWorks^® and healow^® are helping practices reinvent themselves to face emerging challenges and provide quality care to patients.

Topics: healow, Patient Engagement, Population Health, telehealth, TeleVisits, eClinicalTouch, Chronic Care Management, CCM, eClinicalMobile, Open Access®, transition care management, TCM, healow CHECK-IN, contactless check-in

During these challenging times, strengthening Patient Engagement may seem like a daunting task, but it doesn’t have to be. VIP Midsouth Children’s Clinic is a group of eight pediatric clinics in Tennessee that use the Patient Portal to strengthen engagement.

Topics: Patient Engagement, Patient Portal, telehealth, pediatric

When it comes to selecting a new physician, patients today have quite a few options to choose from. By doing a quick search on the internet, patients will not only find out what is expected from healthcare practices but also find out how an individual practice fares against the competition. Just because a patient initially chooses a practice, doesn’t mean they’ll continue coming back. Read on to learn about four ways that could help you attract new patients and also keep them coming back to receive care.

Topics: Patient Engagement, patient safety, patient experience, patient satisfaction

Mid-office reinvention builds on history

Today’s medical practices face a decidedly nonmedical dilemma: They need to adopt new technologies to better cope with the effects of a worldwide pandemic and its economic fallout. At the same time, they are so busy trying to survive they may feel they lack the time to implement new tools and procedures.

Topics: Patient Engagement, patient experience, patient satisfaction

The way we practice medicine continues to evolve. As patients become more tech-savvy and curious about their health, keeping their patients engaged will become increasingly important. Delivering a quality experience for patients starts by establishing an effective strategy with the tools at your disposal.

Topics: Patient Engagement, telehealth, TeleVisits, telemedicine, empowering patients, patient satisfaction

The challenge of coronavirus isn’t just coronavirus

Everyone knows an ounce of prevention is worth a pound of cure, but what happens when you have difficulty finding that ounce of prevention?

For weeks Americans have missed their daily routines, some of which we’ll catch up on over time. But it can be harder to make up for missing check-ups with doctors and dentists, which often detect conditions that need attention.

Topics: healow, Patient Engagement, telehealth, TeleVisits

Patients are busy. Having a quick and efficient means of setting up an appointment online through healow Open Access® can help you reduce no-shows, keep schedules full, and reduce administrative burdens on staff, all while giving patients the convenience they want of setting up appointments that work with their schedules.

Topics: Patient Engagement, patient experience

What would a healthcare practice be without patients to care for? Well, probably not much of a practice at all. National Patient Recognition Week is a time for practices to celebrate patients, focus on patient satisfaction, and learn how to keep patients happy and coming back to their practice.

Topics: Patient Engagement, Patient Portal, Patient Relationship Management, patient experience, patient satisfaction, Patient-provider relationship

An October 2018 study commissioned by the referral management platform Fibroblast found that 87% of healthcare executives say that addressing the loss of patients to their competitors is a high priority. At the same time, the survey found that about a quarter of executives either do not track so-called patient “leakage” or don’t understand why it occurs and what to do about it.

Topics: Patient Engagement, patient satisfaction

The healthcare industry is undergoing dramatic efforts to improve the delivery of care. Lots of changes have already occurred that have expanded access to quality care. Now, the challenge is to shift the conversation to focus on optimizing health that emphasizes patient-centered care.

A recent report by The Centers for Medicare and Medicaid Services (CMS) determined consumers should remain at the center of care to keep them engaged and healthy. CMS describes an optimal patient-provider relationship as one that “[gives] consumers access to their records, [enabling] them to be more active participants in their care, making care more person-centered.”

Topics: Patient Engagement, telehealth, health outcomes, Electronic Health Records

To thrive in today’s healthcare environment, a strong online presence is vital for quality patient care.

Topics: Patient Engagement, Patient Portal, patient experience, Patient-provider relationship

Communication & Connectivity

With value-based care the new standard in medicine, attention is increasingly focused on what healthcare organizations can do to improve Patient Engagement. A clear strategy for retaining patients and attracting new ones is a key part of delivering consistent, quality care. 

An outstanding EHR is essential but not enough. Providers today must respond to patients’ demands for convenience and access — including online portals and telemedicine. 

Successful engagement comes from a commitment to clear, effective communication. That requires paying attention to the technological and human sides of the patient encounter. 

Topics: Patient Engagement, EHR, Patient Relationship Management, patient experience

Patient safety is something I could talk about over and over; patient safety has always played —and always will play — a central role in the success of Eagle Physicians and Associates down here in Greensboro, North Carolina. 

I believe that patient safety, like many things, can be divided into two parts — establishing a patient safety culture and successfully implementing that culture. 

Topics: Patient Engagement, patient safety, EHR satisfaction, patient safety awarness

Telehealth provides convenient care for patients and offers healthcare professionals a more efficient and effective way to treat them.

July 1996. It’s 100 degrees Fahrenheit with a broken air conditioner in your car. Work starts in five minutes, and you slam on the breaks two inches away from the rusting Nissan Maxima in front of you. 

You can feel the sweat dripping down your forehead as you reach for the eject button on the tape player and feel an insatiable need to scratch your forearm. You scratch and scratch and turn your arm over. There’s a bumpy red rash running half the length of your arm. You won’t be able to see the doctor until Friday. It looks like poison ivy, but who knows?

Today, the most pressing problem you may have in this situation is finding the best time that works to schedule a TeleVisit with a healthcare professional.

Topics: Patient Engagement, telehealth, quality and safety, EHR workflow

Matt Cady, Chief Innovation Officer at Florida’s Adult Medicine of Lake County, says that before his practice began using eClinicalWorks to track patients moving among care settings, they had a system in place: Post-It® Notes and spreadsheets.

In other words, in spite of having the cloud-based eClinicalWorks EHR, when it came to keeping track of patients moving from a hospital setting to home, they were still, in effect, using paper records. Each provider knew what was going on with their patients, but communicating that information to colleagues was cumbersome and time-consuming.

Topics: Patient Engagement, Population Health, health outcomes, CMS, transition care management, TCM