Zalipie is a village in Poland with a population of 743 people. Vibrantly colored flowers are painted on many of the residents’ one-floored cottages and museum. As a tourist, if you miss the last bus, you’re six hours away by foot from your starting point in Tarnow. All that, and Polish may not be your first language.
Just as being in a remote part of a foreign country and not knowing the language can pose challenges, so too in healthcare providers and payers need ways to bridge communication gaps.