This is the second of five blogs in a series on how eClinicalWorks® continues to lead the healthcare IT industry in patient safety.
All software is complicated, but software in the healthcare industry comes with an added twist: The safety of patients depends on the software being reliable and performing as expected each and every day. When safety problems — Reportable Events — arise, it is important to address them quickly and thoroughly.
A software company’s response to Reportable Events is measured by how long it takes on average to notify customers about them and develop fixes for them. That measure, which varies depending on the severity and urgency of a given risk, is known in the industry as Mean Time to Repair (MTTR). For example, low-risk events must meet an MTTR of 75 days or fewer, medium-risk events 45 days or fewer, and high-risk events within just seven days.