Why do medical practices reach out to their patients? The answer seems obvious — because patients who are engaged in their own care tend to be healthier, which makes the job of the physician easier and helps control costs.

But if the answer is so obvious, why don’t more practices have effective Patient Engagement?

For all the advances technology has brought to 21st-century medicine, there remains a need for means of transcribing and transferring information. And because healthcare is as much art as science — and involves human beings — opportunities remain for refining the traditional function of the scribe, from faithfully reproducing information to using human intellect and ingenuity to devise better ways of interpreting data, drawing upon medical knowledge, and making a positive difference in the lives of patients.

Many physicians and their staffs pride themselves on being able to do lots of different tasks. Their intentions are excellent. Doctors, after all, are in the business of helping patients. So, helping as many as possible in the shortest amount of time can’t be a bad thing, right?

Remember those family vacations when the family packed into the car and drove for miles and miles? Eventually, someone would say what was on everybody’s mind: “When are we going to get there?”

Like many providers today, those at Portland, Maine’s InterMed are busier than ever, providing a wide variety of primary care and specialty services to thousands of patients daily. They found that one of the best ways to improve efficiency and effectiveness isn’t to work that much harder and faster, but to slow down and take the time to learn some new techniques. That’s where eClinicalWorks Scribe has made such a difference. 

Champaign is known as the hub of Illinois’ Silicon Prairie, with many technology and healthcare companies. Christie Clinic, founded in 1929, is a vital and growing part of the region’s economy. We now feature more than 180 providers at 22 clinics in east-central Illinois.

Today’s technology has revolutionized the ways that we access data, and that is particularly true in healthcare. With the growing popularity of health apps and smart watches, people expect to have immediate access to their personal data. That expectation has led to improved methods for Patient Engagement through advanced clinical integrations.

How do you provide care to underserved patients who have difficulty getting to the office? This was the challenge we were trying to solve at The Clark Clinic. Some of our patients don’t have access to a vehicle or are physically restricted and unable to travel far. But, as most of our community is underserved, we needed to collectively identify a solution to ensure we can serve all our patients.

At Palmer College of Chiropractic, our mission is to promote learning, deliver healthcare, engage our communities, and advance knowledge through research. We are the first and largest chiropractic college, with more than 2,000 students and 158 faculty members, across 10 clinics. Our academic program is designed to blend theory with hands-on clinical skills designed to prepare our students for success.

As the only full-service healthcare facility for a 100-mile stretch of California’s Central Coast, Big Sur Health Center has to be prepared for the expected, the unexpected and everything in between. For all its natural splendor, Big Sur is also a land of danger, with wildfires, torrential rains, and constant threat of earthquakes.

In 2008, the Basin Complex Fire burned over 130,000 acres, forcing the evacuation of most of the community. We quickly put all our medical and financial records into boxes ready to move to a safe location. Later, when we were debriefing, we asked ourselves: What would have worked better? What is our number one priority in upgrading our emergency preparedness plan? We concluded an Electronic Medical Record System was the answer.

The internet can seem endless. From exactly one website in 1991, it has grown to an estimated 1.67 billion websites, according to Netcraft’s October 2018 Web Server Survey.

Although only about 15% of those sites are active, it’s still virtually impossible for most internet users to quickly find the information of most value to them. Fortunately, search engines scour the internet to find, organize and present relevant information. According to Internet Live Stats, Google processes over 3.5 billion searches daily — 1.2 trillion searches annually worldwide.

What does it take for a large and rapidly expanding network of neurological practices to treat more than 1,000 patients a day across nearly 50 locations? For starters, it requires the right healthcare IT partner, one capable of integrating thousands of patient records into a seamless workflow. That partner would not only offer industry-leading design and function but would also be on the leading edge of the interoperability solutions that are critical in today’s interconnected world of medicine.

Technology continues to advance in healthcare, but an epidemic of physician burnout continues to threaten the quality of both the doctor’s and the patient’s experience. Between 2011 and 2014, burnout increased from 45.5% to 54.4%, according to the American Journal of Medicine. That had a negative impact on the quality of care, patient safety, and provider and patient satisfaction. While some EHR companies’ solutions may actually make the burnout problem worse by forcing providers to spend even more time on their computers, eClinicalWorks is providing tools that help providers actually reduce the risks of burnout.

For today’s busy physicians, finding ways to speed workflows without sacrificing accurate, quality care is critical to meeting the needs of their patients. According to a July 2018 study of U.S. physicians conducted by researchers at the Stanford University School of Medicine, 55 percent reported symptoms of burnout. The study found that physician burnout is as important a factor in medical errors as unsafe medical workplace conditions — if not more so.

Telemedicine is transforming healthcare by making optimal use of healthcare resources. By providing an in-office experience remotely, healow TeleVisits lets providers deliver the same high-quality medicine while letting patients experience the comfort and convenience of being at home or on the road. Not every medical encounter requires a physical office visit, and TeleVisits are ideal for pre-op consultations, quick post-op checkups, and many routine encounters. Secure and fully integrated into the eClinicalWorks EHR, TeleVisits are making care easier and more efficient.