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Healthcare, change, and changing mindsets

Posted by eClinicalWorks on 5/22/17 9:03 AM

 

If there’s anything more difficult than developing healthcare IT, it’s implementing it. And we’re not talking here about the developers and trainers at companies such as eClinicalWorks whose job it is to teach the software to clients. We mean how clients themselves adapt to rapidly changing technology. 

eClinicalWorks focuses a lot of time and attention on training. But the best trainer in the world cannot be certain that clients understand the tools they use every day until they demonstrate confidence in the use of new technologies, and show that they are thinking differently about processes and workflows.

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Topics: healow, Patient Engagement, Patient Portal, EHR, Case Study

Patient Portal – Do More With Less

Posted by Heather Caouette on 3/17/15 5:07 PM

It is hard to believe that eCW Podcast has produced almost an entire first season. For this episode, host Adam Siladi talks with Dr. Mark McNeill of Trillium Family Medicine about how utilizing the Patient Portal has improved his practice by reducing tedious tasks, while helping him see more patients. Filmed at the 2014 eClinicalWorks National Users Conference, Dr. McNeill mentions how his patients take advantage of the convenience of booking appointments online. He explains how he primarily runs the entire practice’s workflow through the portal by sending messages, booking appointments, viewing lab results and sending both general and appointment reminders. The system also assists Dr. McNeill during patient visits, with reminders notifying him of questions he must ask his patients.

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Topics: Patient Portal, podcast

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