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Back to the Basics: Back to School

Posted by eClinicalWorks on 9/16/20 3:39 PM

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A new school year? Begin it right!

As Aristotle said long ago, “Well begun is half done.” And there’s no better time to put that ancient saying to work than at the start of a new school year.

Whether you’re a pediatric practice, family medicine clinic, or health center, the opening of a new school year brings waves of patients. How can you be sure that your providers and staff are ready to meet the surge of sniffles, cascade of calls, and flurry of forms? And what new challenges will the coronavirus pandemic pose for your practice this fall?

Well, as Aristotle (and, more recently, Mary Poppins) said, make a good start.

Go ‘back to school’ at your practice, too

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In the world of healthcare IT, that means going “back to school” with your providers, administrators, and staff to make sure that everyone at your practice practices their ABCs — access to information, basic EHR skills, and communication.

  • Access to information means making sure that every member of your team understands how and where to locate patient information, how and why personal health information (PHI) must be protected, and how, when, and with whom to share such information when medically necessary.
  • Basic knowledge of your Electronic Health Record is obviously a key to success for any practice, but even the best practices and the most knowledgeable users can benefit from learning new things. If you have a superuser or two at your practice, they are probably more than happy to give a demonstration to anyone interested in learning some tricks or short-cuts.
  • Communication — whether at school or in the workplace — is critical, and never more than during the coronavirus pandemic. Many practices use quick morning huddles to make sure everyone is aware of what patients are coming in that day, what resources are available, and what additional resources may be needed. Communication can’t solve every problem, but it can make everyone feel they are on the same team and encourage them to work together to solve problems.

What’s on your fall ‘curriculum’?

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eClinicalWorks® practices are already “in a great school district” in the sense that they have an industry-leading EHR with all the tools to help them deliver outstanding medical care. But there are some new (and newly important) offerings to consider in 2020.

The arrival of coronavirus has given new prominence to our telehealth solution. healow TeleVisits can save time and money for busy families and practices, while offering excellent care for many types of visits, as well as some behavioral health and counseling needs.

To reduce the dangers of COVID-19 transmission, eClinicalWorks developed the contactless healow® CHECK-IN solution. By clicking a text message link, patients can confirm appointments, fill out questionnaires, update demographics and insurance, make copayments, and more.

The start of school also means another flu season is ahead. Although COVID-19 precautions are in place, garden-variety flu is a perennial threat. Through eClinicalMessenger®, you can send automated flu shot reminders to your patients via voice, text, email, and Patient Portal. The campaign reduces the administrative burden on your office staff while improving compliance and promoting better health.

Whatever your needs this fall, you can make a good start by reaching out to your Strategic Account Manager, visiting my.eclinicalworks.com, or contacting sales@eclinicalworks.com for more information about the many products and services we offer.

Topics: telehealth, TeleVisits, messenger, EHR usability, EHR maximization, healow CHECK-IN, contactless check-in, Back to the Basics

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